Menlo Ventures Roundtable on Leveraging AI in Customer Success Processes

Customer success operations include a number of time-consuming tasks that are prime candidates for AI assistance. The challenge is that those tasks look different from company to company. That's where finding the right combination of third party tools and custom-built tools comes into play. Parth Madhubhai is the founder of No Code Nexus and specializes in centralizing data that's relevant to a team, automating mundane tasks, and using AI models to supercharge output. In this session, Parth will share perspective on the third party tools currently available in the market, and examples of the types of custom no-code tools that CS teams can build.

Ideal for Customer Success Leaders and CEOs/Founders

Join to discuss:

• Use cases that lend themselves to third party CS tools with AI capabilities vs. use cases where custom no-code is a good idea
• Sample no-code AI use cases, like using AI within a relational database (like Airtable)
• A rundown of emerging AI tools for CS use cases, including chatbots, sentiment analysis, and AI-generated documentation
• Considerations for data privacy and security when using AI with customer interactions and data